1. General provisions
These Terms and Conditions govern the relationship between AGROS 98 Ltd. (the “Merchant”, “we”, “us”) and persons using the D’ORSO online store at https://dorso-bg.com (the “User”, “Customer”), including when browsing content, creating a customer account and entering into distance sales contracts.
Merchant details: AGROS 98 Ltd., address: 36 Tsarevets St., Varna 9010, Bulgaria; Company registration no. (UIC/EIK): 208709219; VAT no.: BG 208709219; tel.: +359 888 858 996; e-mail: contact@dorso-bg.com.
The online store is operated using the Shopify platform. The contract for the sale of products is concluded between the Customer and the Merchant.
By using the website and/or submitting an order, the Customer confirms that they have reviewed the terms applicable to the order. Where the law requires express consent, such consent is provided through the relevant action in the ordering process.
2. Products and information
D’ORSO offers cosmetic products for professional use and home care. Product descriptions, images, sizes, directions for use and other product information are provided to give the most accurate possible representation of the products offered.
Minor visual differences may occur due to screen settings, packaging updates or manufacturing changes that do not affect the essential characteristics of the product.
Products identified as professional products are intended to be used in accordance with the stated instructions and professional protocols. Customers should follow all warnings, directions for use and storage conditions shown on the product and/or website.
3. Customer accounts and access
Where the website allows the creation of a customer account, the Customer is responsible for the accuracy of the information provided and for keeping their login credentials confidential.
Access to certain professional products or prices may require the creation and/or approval of a professional account. Where applicable, the Merchant may request information reasonably necessary to verify professional status.
The website must not be used for unlawful purposes, attempts at unauthorized access, introduction of malicious code, interference with website operation, or unauthorized use of content or data.
4. Orders and conclusion of contract
The Customer selects products and quantities, adds them to the cart and completes the available ordering steps, including providing delivery information and selecting from the available payment and delivery methods.
Before finally submitting the order, the Customer has an opportunity to review and correct the information entered.
An automated order acknowledgement confirms that the order request has been received. If a product is unavailable, there is an obvious technical error in price or description, or the order cannot be fulfilled, the Merchant will inform the Customer without undue delay and refund any amounts received where applicable.
5. Prices and payment
Prices in the online store are displayed in the currency applicable to the relevant market and include VAT where applicable. Delivery charges and any other applicable costs are displayed before the order is finalized.
Orders may be paid by cash on delivery upon receipt or by bank transfer to the bank account specified by the Merchant. For bank transfers, the order is processed after the payment has been received, unless otherwise agreed.
The Customer selects the preferred payment method when placing the order.
In the event of an obvious technical pricing error, the Merchant may decline to fulfil the order at the incorrect price, inform the Customer and offer the option to confirm the order at the correct price or cancel it.
6. Delivery
Deliveries within Bulgaria are made via Speedy courier to the address specified by the Customer or to a Speedy office/parcel locker where the relevant service is available.
For orders below €80, delivery costs are borne by the Customer. For orders of €80 or more, delivery within Bulgaria is free of charge.
Orders within Bulgaria are processed and delivered within up to 3 business days, except in extraordinary circumstances or during previously announced periods with different delivery times. The Merchant will inform the Customer of any material delay.
D’ORSO also delivers to countries in Europe. For all deliveries outside Bulgaria, transport costs are borne by the Customer regardless of the order value. The delivery cost is determined according to the destination country, address and the terms of the relevant carrier.
International delivery times depend on the destination country and the selected carrier. The usual indicative delivery time is up to 10 business days, but this period is not guaranteed and may vary depending on the carrier’s conditions and the specific destination.
The Customer is responsible for providing accurate and complete delivery and contact details.
7. Right of withdrawal
Where the Customer qualifies as a consumer under applicable law and the contract is concluded at a distance, the Customer has the right to withdraw from the contract without giving a reason within 14 days from the day the goods are received, subject to statutory exceptions.
Withdrawal may be exercised by a clear statement sent to the Merchant at contact@dorso-bg.com. Where an electronic withdrawal function is available on the website, the Customer may also use that function.
After notifying the Merchant of withdrawal, the Customer must return the product without undue delay and no later than 14 days after giving notice, unless the Merchant has offered another method of collection.
The direct cost of returning goods following a withdrawal is borne by the Customer unless the Merchant has expressly agreed to bear that cost or applicable law provides otherwise.
8. Return conditions, refunds and complaints
Due to the nature of the cosmetic products offered and for health protection and hygiene reasons, products that have been used or tested cannot be returned. Products whose protective packaging, seal or other factory-applied protective element has been broken after delivery are also not accepted for return where, as a result, the product is not suitable for return.
Within the 14-day period, a product may be returned if it has not been used or tested and its protective packaging, seal or other factory-applied protective element remains in its original condition. Opening only the outer shipping package does not in itself constitute opening or breaking the product packaging.
If the Customer receives an incorrect, damaged, defective or non-conforming product, the Customer should notify the Merchant at contact@dorso-bg.com, stating the order number and describing the issue. Where useful, photographs may be requested to establish the condition of the product and shipment.
For a return following withdrawal from the purchase, the direct return shipping costs are borne by the Customer. Where an incorrect, damaged, defective or non-conforming product has been supplied, the costs of return and/or replacement are borne by the Merchant to the extent required by applicable law.
After receiving and inspecting the returned product, the Merchant will refund the amount due to a bank account specified by the Customer within the applicable statutory period. The Merchant may withhold reimbursement until the product has been received back or the Customer provides evidence of having sent it, where permitted by law.
The right of withdrawal and these return conditions do not limit the Customer’s statutory rights in relation to defective or non-conforming goods.
9. Intellectual property
Website content, including text, images, graphics, logos, trade names, design and other materials, is protected by applicable intellectual property law unless expressly stated otherwise.
Copying, reproducing, distributing, publishing or commercially using such content without prior permission from the relevant rights holder is prohibited except where permitted by law.
10. Personal data and cookies
Personal data is processed in accordance with the D’ORSO Privacy Policy published on the website.
The use of cookies and similar technologies is described in the Cookie Policy. Where consent is legally required, non-essential cookies are used in accordance with the visitor’s choices.
11. Third-party services and links
The website may contain links to or use services provided by third parties, including payment, delivery, analytics and social media providers. Such third parties may apply their own terms and policies.
The Merchant is not responsible for content on external websites that it does not control, without limiting any liability that cannot lawfully be excluded.
12. Limitation of liability
The Merchant uses reasonable efforts to keep the website available and information up to date, but does not guarantee uninterrupted or error-free operation in the event of technical outages, maintenance or circumstances beyond its reasonable control.
Nothing in these Terms and Conditions excludes or limits consumer rights or the Merchant’s liability where such rights or liability cannot be excluded or limited under applicable law.
13. Changes to these Terms
The Merchant may update these Terms and Conditions to reflect changes to the services, website, business practices or applicable law. The current version will be published on the website.
For a specific order, the terms in force at the time the order was submitted will apply unless applicable law requires otherwise.
14. Governing law and disputes
These Terms and Conditions and sales contracts are governed by Bulgarian law, without depriving a consumer of mandatory protection granted by the law of the country of their habitual residence where such protection applies.
In the event of a dispute, the parties will first seek to resolve it through good-faith communication. If no resolution is reached, the dispute may be referred to the competent court or other competent authority in accordance with applicable law.
15. Contact details
AGROS 98 Ltd.
Address: 36 Tsarevets St., Varna 9010, Bulgaria
Company registration no. (UIC/EIK): 208709219
VAT no.: BG 208709219
Tel.: +359 888 858 996
E-mail: contact@dorso-bg.com
Website: https://dorso-bg.com
